Shipping policy

Thank you for shopping with MRG Protein. We aim to dispatch all orders quickly and safely so your drinks arrive in perfect condition.

Order Processing

All orders are processed as quickly as possible.

Orders are typically packed and dispatched within 1–3 business days. During busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

All orders are shipped using Royal Mail tracked delivery services.

Delivery times may vary depending on location, courier performance, and seasonal demand.

Estimated delivery times are typically 2–4 business days after dispatch.

Please note these delivery times are estimates and not guaranteed.

Customers are responsible for ensuring the correct shipping address is entered at checkout.

MRG Protein cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Occasionally, delays may occur due to courier issues that are outside of our control.

If your order appears delayed, please allow additional time for the courier to update tracking information.

If your parcel appears to be lost or significantly delayed, please contact us and we will investigate the issue with the courier.

While we take great care when packaging your order, items may occasionally be damaged during transit.

Please inspect your order upon arrival.

If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery and include:

Your order number

Photos of the damaged items

Photos of the outer packaging and shipping label

This allows us to resolve the issue as quickly as possible.

For any questions regarding shipping, please contact us at:

Please include your order number when contacting us so we can assist you quickly.